Shipping policy
SHIPPING POLICY
Peacemaker Healing — Shipping Policy
We pack and dispatch orders from Beerwah on Queensland’s Sunshine Coast, with tracked delivery throughout Australia.
Shipping costs
Free standard shipping applies to Australian orders with a product subtotal over A$199 after discounts, excluding shipping charges.
November offer: until 11:59pm (AEST) 30 November 2026, free standard shipping applies to Australian orders with a product subtotal of A$149 or more after discounts.
For orders of A$199 or less, shipping charges are displayed at checkout. Express shipping is available where offered at checkout, at the displayed price. Free standard shipping does not include an express upgrade.
When we dispatch your order
Paid, in-stock orders, standard and Express, are dispatched by the end of the next business day after you place your order.
Business days are Monday to Friday, excluding public holidays. Dispatch timing follows Queensland time. Orders placed on Friday, Saturday or Sunday will be dispatched by Monday, unless Monday is a public holiday.
Dispatch means handing your parcel to the carrier. Creating a shipping label alone does not mean your parcel has been posted.
Any different dispatch arrangements for preorders or unavailable stock will be disclosed before purchase. If an unexpected issue affects your dispatch, we will contact you with an update and available options.
Estimated delivery times after dispatch
Please add the dispatch period above to these delivery estimates:
Standard delivery:
Queensland: 3–7 business days
NSW, ACT, Victoria and South Australia: 5–10 business days
Western Australia, Northern Territory and Tasmania: 7–14 business days
For Express Post, allow approximately 1–4 business days after dispatch, with additional time possible for regional, remote and out-of-network destinations.
These timeframes are estimates, not guaranteed arrival dates. Weather, public holidays, peak periods and transport disruptions can extend delivery times.
Western Australia and remote deliveries
We have recently received reports of longer delivery times to Western Australia. Standard parcels may take longer than the estimated window, particularly for regional and remote addresses.
If timing matters, we recommend choosing Express Post where available. All orders receive our next-business-day dispatch commitment, but Express shipping does not guarantee next-day arrival.
Tracking your parcel
We email tracking details when your shipment is prepared. Tracking may initially show “label created” or “pending” until the carrier scans the parcel. There may also be gaps between scans during long-distance transport.
Use your tracking link for the latest available delivery information.
Delayed, missing or damaged orders
If your parcel passes its estimated delivery window, tracking appears stalled, or you are concerned about your delivery, contact info@peacemakerhealing.com with your order number.
Please also contact us if your parcel is marked delivered but cannot be found, arrives damaged, or contains missing or incorrect items. Photos of damage and packaging are helpful where available.
We will investigate with the carrier and work with you towards a resolution. Where appropriate, this may include a replacement or refund. You can deal directly with us; you do not need to resolve the matter with the carrier yourself.
Address changes and returned parcels
Check your delivery address carefully before ordering. If it needs correcting, contact us immediately. Changes may not be possible once your order has been dispatched.
If a parcel is returned because of an incorrect address or non-collection, we will contact you about the available options and explain any proposed redelivery cost before proceeding.
International orders
International shipping is available only for destinations offered at checkout. Charges and available delivery estimates are shown before payment. Customs processing can cause delays, and destination-country duties or taxes may apply if they have not already been collected.
Returns and your consumer rights
Our 90-day money-back guarantee is explained in our Refund Policy.
Nothing in this shipping policy excludes or limits your rights under Australian Consumer Law.
For shipping assistance, email info@peacemakerhealing.com.
