Shipping & Return Policy
Shipping policy
Australian delivery
We pack and post orders from Beerwah on Queensland’s Sunshine Coast. Standard shipping is free for Australian orders with a merchandise subtotal over A$199 after discounts, excluding shipping charges. For orders of A$199 or less, the available shipping charges are shown at checkout before payment.
November offer: until 11:59pm (AEST) 30 November 2026, standard shipping is free for Australian orders with a merchandise subtotal of A$149 or more after discounts.
Express delivery is available where shown at checkout and carries the displayed charge. Free standard shipping does not include an express upgrade.
Dispatch and delivery estimates
Order today, posted next business day. Paid, in-stock orders, standard and Express, are posted by the end of the next business day. Business days are Monday to Friday, excluding public holidays. Orders placed on Friday, Saturday or Sunday are posted by Monday, unless Monday is a public holiday. Any different dispatch timing for a preorder or temporarily unavailable item will be shown before purchase.
Estimated Parcel Post delivery times after posting:
- QLD: 3–7 business days
- NSW, ACT, VIC and SA: 5–10 business days
- WA, NT and TAS: 7–14 business days
Express Post usually arrives 1–4 business days after posting.
Please allow a few extra days for regional and remote areas. Delivery can take longer during busy periods such as Christmas. These are estimates, not guaranteed arrival dates. Dispatch time is separate from delivery time.
Every order is sent with tracking. We email your tracking details when your order is shipped. If your order is substantially delayed, contact us and we will investigate and explain the available options.
Delivery details and problems
Please check your delivery address before placing your order. Contact us promptly if it needs correcting; changes may not be possible after dispatch.
If a parcel is missing, damaged, marked delivered but not received, or contains the wrong item, email info@peacemakerhealing.com with your order number and details. Photos can help with damage claims, but we will consider other reasonable evidence.
We will work with the carrier to resolve delivery problems. You do not have to pursue the carrier instead of contacting us. Dispatch alone does not remove our responsibilities under Australian Consumer Law.
If a parcel is returned because of an incorrect address or non-collection, we will contact you to arrange the next step and explain any proposed redelivery charge before proceeding.
International delivery
International delivery is available only for destinations and services offered at checkout. If your address is not supported, contact us before ordering. The delivery charge and any available estimate are shown before payment.
Customs processing can affect delivery times. Import duties, taxes or clearance fees not collected at checkout may be charged by the destination country or carrier. Please check your local requirements before ordering. These charges do not reduce any consumer rights that apply to your purchase.
Mitch’s Promise: 90-day money-back guarantee
If you’re not happy with any of our products, we’ll refund you in full within 90 days of delivery, including the postage you paid. No questions asked, and no need to send anything back.
How to get your refund
Email info@peacemakerhealing.com or call Mitch on 0427 999 759 with your order number. We’ll refund your original payment method within 10 business days.
Not getting the results you hoped for?
Talk to Mitch first if you like. Often it comes down to how the cream is applied, and he’s happy to help. Either way, the refund is yours.
Damaged, faulty or wrong items
Contact us as soon as your order arrives and we’ll replace or refund it, postage included.
Gift cards
Gift cards can’t be refunded.
This guarantee is in addition to your rights under the Australian Consumer Law. Full details are in our Refund policy.
